Muskan Akbar

Brand Communication | AI led Digital Transformation | Content Strategy | UX Copywriting

Role
Sr Consultant - Content Strategy at e& UAE
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Muskan Akbar

I turn chaos into campaigns. From telecom giants to fashion weeks, luxury cruise…

Experience

  1. Sr Consultant - Content Strategy

    e& UAE

    Mar 2023 — Present · Dubai, AE

    Digital Campaign LeadershipSpearheaded organic digital campaigns across web, app, push notifications, and SMS — improving customer engagement & conversion rates through UX-driven content strategies.2. UX & Journey OptimizationRevamped website & app content, simplifying navigation and elevating the customer journey to boost digital adoption and sales.3. Brand Messaging StandardizationDeveloped & rolled out content playbooks and guidelines that ensured consistent messaging across 5+ business verticals and digital touchpoints.4. Operational ExcellenceDesigned workflow templates that streamlined copy & CMS operations — cutting turnaround time for content delivery by up to 30%.5. Digital Experience BenchmarkingConducted UX & content benchmarking against leading global telecoms, driving actionable improvements to the e & digital ecosystem.

Education

  • Jagran Lakecity University

    Bachelor's degree, Journalism and Mass Communication

    2018 — 2021

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Muskan Akbar — Sr Consultant - Content Strategy at e& UAE in Mumbai, MH, IN | Unifers