Muskan
Computer Science Graduate | Customer Service & Recruitment Experience | Former Research Analyst & E-Cell Creative Team Member | Seeking Growth in Tech and Project Roles
- Role
- Customer Service Associate at Amazon
- Location
- Ludhiana, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Associate
Aug 2022 — Present
Customer Service Professional | Problem Solver | Amazon Associate - 3 Years Experience As a passionate Customer Service Associate at Amazon for the last 3 years, I spend my work day delivering outstanding customer experiences while honing my skills in communication, conflict resolution, and high-pressure problem-solving with empathy and expedience. This has allowed me to gain specific skills in: Resolving customer queries in a professional and accurate manner Working with a high volume of customer interactions while delivering on quality Using multiple tools and technologies to track interactions and ensure prompt resolution Giving feedback that makes customers happy to improve service processes or policies Working with other teams to ensure seamless service deliveryWorking at Amazon has taught me the importance of ownership, customer obsession, and operational excellence. I’ve consistently met performance targets and taken pride in turning challenging interactions into positive experiences.Awards - Customer Obsession (3 times), Researcher Award, Infinity Club 100 yes, weekly RNR\'s (Rewards & Recognitions) in Peaks.
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