Musaib Nazir
Senior Technical Support Specialist @SSGServ
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WORK HISTORY
Senior Technical Support Specialist @SSGServ
Bengaluru, IN
Handle L2/L3 escalations for Synology NAS devices involving RAID rebuilds, backup replication, and storage failures.Designed and deployed NAS infrastructure for SMB and enterprise clients, integrating Active Backup and Snapshot Replication.Automated ticket diagnostics using Python scripts and Synology APIs, reducing average resolution time by 25%.Provided remote support for 10GbE upgrades, Plex streaming issues, and Hyper Backup configuration.Collaborated with product and R&D teams for firmware issue reporting and beta testing.
EDUCATION
Tyndale Biscoe School
High School Diploma, Computer Science
HimalayanUniversity
Bachelor's degree, Computer Science
ABOUT MUSAIB NAZIR
I’m a Network & Systems Engineer with over 6 years of experience in designing, supporting, and automating IT infrastructure for businesses.My expertise spans across Cisco networking, Synology NAS administration, network automation using Python, and ITIL-based service delivery.I currently work with Synology Support at Flatworld Solutions, where I handle L2/L3 escalations, complex NAS deployments, and infrastructure automation that improves uptime and service quality.Over the years, I’ve helped clients streamline their data management, strengthen network security, and build efficient backup and recovery systems. My technical foundation is backed by CCNA and ITIL4 certifications, and I’m currently enhancing my skills in Cloud Networking and Network Automation (Python + DevOps).Key Skills:Cisco Networking (IOS, VLANs, OSPF, BGP, STP, SD-WAN)Synology NAS | RAID | Backup & Replication | Snapshot | iSCSINetwork Automation (Python, Ansible, REST APIs)IT Infrastructure | System Administration (Linux, Windows Server)Cloud & Virtualization (AWS, VMware, Docker)Monitoring Tools (SolarWinds, PRTG, Wireshark, Airwave)
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