Musaib Azad

Information Technology Support Engineer @TELUS

Noida, IN

Diagnosed and resolved complex technical issues in software, hardware, and network systems, ensuring minimal downtime and optimal system performance.Provided detailed troubleshooting and root-cause analysis to quickly identify and address user-reported problems.Collaborated with cross-functional teams to escalate unresolved issues, ensuring prompt resolution and customer satisfaction.Assisted in the development and implementation of troubleshooting procedures and knowledge base articles, enhancing team efficiency.Conducted system diagnostics and performed regular maintenance to identify potential issues before they affected users.Delivered high-quality support through multiple channels, including phone, email, and remote desktop tools.Monitored system performance, implemented updates, and performed corrective actions to maintain system reliability and stability.Worked with customers to recreate technical issues, ensuring accurate reporting and faster resolution times.Participated in training sessions to improve troubleshooting skills and stay up-to-date with the latest technologies and industry trends.Ensured timely and effective issue escalation to senior engineers, contributing to faster resolution and improved customer satisfaction.