Musa Ceesay
Information Technology System Analyst & Sales Lead @The Venture Events
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WORK HISTORY
Information Technology System Analyst & Sales Lead @The Venture Events
Raleigh, NC, US
Closed 20+ monthly sales of internet and mobile bundles, generating over in recurring revenue and maintaining a 90% customer activation rate through solution-focused sales. • Interviewed and onboarded 15+ new sales reps, delivering hands-on system training and tech demos that cut ramp-up time by 40%. • Guided over 100 customers in self-installing modems/routers and porting mobile numbers, reducing setup issues by 25%. • Used CRM dashboards to monitor KPIs, coach underperformers, and boost team close rates by 35% in two months. • Merged technical knowledge with people-first leadership to scale both customer acquisition and internal team performance.
EDUCATION
Drexel University
Master's degree, Computer and Information Sciences, General
University of the Gambia
Bachelor's degree, Information Technology
ABOUT MUSA CEESAY
I’m an IT Account Manager and Tech Sales Specialist helping customers and businesses get the most out of technology. From closing 20+ monthly internet and mobile bundle sales to guiding customers through tech setup and onboarding new hires, I bridge technical know-how with customer-centered service.What I Do Best:• Drive recurring revenue and reduce customer friction through consultative sales• Lead, coach, and develop new reps to ramp faster and sell smarter• Support POS systems, routers, mobile lines, and other critical tech tools• Translate complex IT into clear, action-driven solutions for both users and teamsCredentials & Tools:MSc in Information Systems (GPA 3.8)| Drexel UniversityCertified in Cybersecurity (Google), Scrum Mastery, Project Management, SplunkTools: Office 365, Jira, CRM Platforms, Python, SQL, Metasploit, WiresharkLet’s Connect If You’re Into: • Tech-powered customer growth • Sales + support workflows • Systems optimization and onboarding • Human-centered IT leadershipAlways open to talking shop, solving big tech problems, or exploring new opportunities!
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