Murugan Lakshmanan

About Murugan Lakshmanan

Seasoned enterprise application professional specializing in large-scale business…

Experience

1. Sr Manager, Financial Systems

   Docusign

   Jun 2020 — Present

   Led the successful execution of multiple projects involving several teams across the organization, improving billing, cash application and collection Led the successful implementation of Oracle Fusion Applications, demonstrating strong leadership in navigating challenges, planning activities, and driving the project to completion.Spearheaded the design, deployment, and delivery of Oracle Cloud Financials, Subscription Management, Order-to-Cash, and Procure-to-Pay modulesPrototyped subscription usage based billing for complex use casesImproved Lockbox auto-match rates to 80% using Artificial Intelligence, demonstrating a commitment to process optimization and efficiency.Implementing credit card reconciliation automation, leveraging Artificial Intelligence to connect multiple gateways to bank statements, ultimately leading to cash reconciliation and journal entries.Managed a team of over 20 resources and significant budgets across multiple cross-functional projects, consistently delivering impactful results.Implemented customer self-service capabilities, including Oracle Bill Management, self-payment options (credit card/ACH), and billing profile updates, significantly enhancing customer experience and operational efficiency.Led implementation of an advanced collection along with cash management, projected to deliver a 10-20% improvement in DSO or collection efficiencies. Built dashboard to analyze collection efficienciesDrove significant application enhancements, resulting in over 50 plus major improvements and netting more than hours in savings.Developed custom solutions encompassing reports, integrations, conversions, and extensions using various Oracle Cloud technologies.Hired and built a high-performing cross-functional team dedicated to managing large-scale transformation initiatives.Established robust post-implementation release processes, controls, and change management protocols to sustain improvements.

Education

• Bharathidasan University

  Master of Science (M.Sc.), Applied Physics and Electronics

  1992 — 1994

Skills

• Integration
• IT Infrastructure Management
• Business Process
• Gl
• Accounts Payable
• Order to Cash
• Pl/Sql
• Crm
• Sql
• Procure-to-Pay
• Service-Oriented Architecture (Soa)
• Service Contract
• Enterprise Resource Planning (Erp)
• IT Project & Program Management
• Customer Relationship Management (Crm)
• Business Process Improvement
• Oracle Applications
• Oracle E-Business Suite
• Eai
• Business Analysis
• Salesforce.com Development
• Soa
• Order Management
• Enterprise Architecture
• Cross-Functional Team Leadership
• Oracle
• Requirements Analysis
• Program Management
• Supply Chain Management
• Accounts Receivable
• Project Management
• Sdlc
• IT Management
• Solution Architecture
• Management
• Business Intelligence