Murtuza S.
Cloud Managed Service | Practice Head
- Role
- Head of Managed Services at SourceFuse
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Murtuza S.
Cloud & IT Operations leader with 14+ years of experience delivering 24x7 managed services across regulated and enterprise environments. Strong expertise in AWS MSP Operations, RFPs, Solution design, Cost modeling, and Service transitions. Proven in defining SOWs, SLAs, KPIs, Governance, Security, and FinOps, with a consistent focus on operational excellence, stakeholder management, and customer satisfaction.
Experience
Head of Managed Services
Apr 2023 — Present · Noida, IN
Driving 24×7 AWS Managed Services delivery for multiple clients across BFSI, Healthcare, Education, SaaS, and Non-profit sectors, supporting operations across diverse time zones and regulatory environments.Leading end-to-end service delivery, including Incident, Problem, and Change management, SLA/KPI adherence, CSPM, and FinOps-driven cost optimization. Actively involved in RFP responses and Presales engagements, working closely with customers to understand business and operational requirements, define appropriate Managed Service Models, and recommend scalable and cost-effective operating frameworks.Owning the creation of Statements of Work (SOWs) and the definition of SLAs, KPIs, and Reporting cadences (Daily, Weekly, Monthly). Driving governance programs spanning security, compliance, FinOps, and operational excellence. Conducting Quarterly Business Reviews (QBRs), one-to-one customer engagements, and half-yearly CSAT assessments to ensure sustained service quality, transparency, and long-term client satisfaction.
Education
Guru Nanak High School
Secondary School Certificate (SSC) Maharashtra Board, Mathematics & Science
1993 — 2004
Rizvi College of Engineering
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
2006 — 2011
Rizvi Education Societys College of Arts Science and Commerce Rizvi Complex Off Carter Road Sherly Road Bandra West Mumbai 400 050
Higher Secondary Certificate (HSC) Maharashtra Board, Physics Chemistry Mathematics & Electronics
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