Murtuza Lokhandwala
Project Manager @ Team Computers | Aspiring Compliance & Risk Management | Cybersecurity | IT Infrastructure & Operations | Service Delivery | IT Service Management (ITSM) | Information Security
- Role
- Project Manager at Team Computers
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Murtuza Lokhandwala
I am an accomplished IT Service Delivery & Infrastructure Leader with 14+ years of…
Experience
Project Manager
Nov 2023 — Present · Navi Mumbai, IN
Led a team of IT professionals, promoting a culture of collaboration and continuous improvement, ensuring timelyresolution of end-user issues & adherence to SLAs. Participated as Auditee in internal and external audit. Compliance: Ensuring a company follows all legal, regulatory, and internal policies. Risk Management: Identifying potential problems before they happen and taking steps to avoid them. Oversaw end-user support services, ensuring swift and effective resolution of IT issues. Performing Gap Analysis to identify areas for improvement. Actively participate in MRM (Management Review Meeting) and prepare MOM as per the designs taken in the meeting. Conducted regular team training sessions to enhance technical skills and customer service excellence. Managed a diverse support team such as Helpdesk Coordinators, RE’s and Asset co-coordinator and Compliance lead,providing technical assistance to end-users across the organization. Conducted regular performance evaluations, identified areas for improvement, and implemented corrective actions. Presenting monthly Pending calls reports and TAT breach report to the Senior management. Fostered collaboration between different operational teams such as Network team, LANDesk team, Antivirus team,Sophos & Zscaler team breaking down silos and promoting a holistic approach to problem-solving. Implemented crossfunctional initiatives to improve overall organizational performance. Conducting interviews of candidates and selecting candidates for the available positions based on their skills, experience,and fit with the organizational culture and job requirements, while ensuring a fair and thorough evaluation process.
Education
Mumbai University Mumbai
bachelor of Commerece
1997 — 2002
Skills
- Dhcp
- Active Directory
- Networking
- Windows Server
- Troubleshooting
- Operating Systems
- Data Center
- Virtualization
- Vmware
- System Administration
- Servers
- Dns
- Windows 7
- Windows 10
- Office 365
- Vendor Management
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