Murthii G
Principal Technical Program Manager @ Oracle | Customer Service Excellence
- Role
- Principal Technical Program Manager at Oracle
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Murthii G
With over 18 years of experience, I specialize in program and project management…
Experience
Principal Technical Program Manager
Mar 2022 — Present · Hyderabad, IN
Lead the Go-Live Assurance Program and customer success initiatives, ensuring seamless transitions for enterprise customers from on-premises IT to Oracle Cloud Infrastructure (OCI). Act as the single point of contact for customers and partners, orchestrating cross-functional teams, product support, and OCI engineering to deliver successful cloud adoption outcomes. Additionally, spearheaded Customer Connect sessions across India in collaboration with Product teams to showcase Oracle’s latest innovations, driving awareness, adoption, and stronger relationships.Key AchievementsDelivered high-priority customer go-lives across North America, ensuring timely and high-quality cutovers under tight deadlines and 24/7 rotation models.Served as the unified “One Oracle” interface, front-ending Global Support, OCI GBU, and strategic partners to simplify engagement for customers.Partnered with C-level executives, partners, and SMEs to align business objectives with technical execution.Designed best-practice engagement models that improved efficiency, reduced onboarding time, and increased adoption rates.Enhanced Oracle–partner collaboration, enabling joint delivery plans and partner readiness for complex migrations.Improved customer sentiment by reducing escalations and ensuring operational stability during go lives.Skills & ExpertiseCloud transition leadership – Managed end-to-end OCI migrations with high executive visibility.Executive & partner engagement – Strengthened C-level and partner relationships to drive retention.Operational excellence – Delivered mission-critical programs under 24/7 support models.Governance & leadership – Implemented RACI frameworks, trackers, and structured reporting.Customer success focus – Built playbooks to measure and improve CSAT during go-live phases.Multi-cloud understanding – Exposure to Azure, AWS, and GCP hybrid strategies.Data-driven execution – Used dashboards and KPIs for real-time adoption and risk tracking.
Education
Geethanjali junior college, Vijayawada
Intermediate
2000 — 2002
Jawaharlal Nehru Technological University
B.Tech
2002 — 2006
INSAID
Global Certificate in Product Management
2021 — 2022
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