Murtaza Panvelwala
VCS International Associate | Post Graduate Diploma in Business Management
- Role
- Vcs International Associate (Na) at Amazon
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Murtaza Panvelwala
At Amazon, our team excels in providing customer-centric solutions that foster satisfaction and loyalty. As a VCS International Associate, I\'ve honed my skills in troubleshooting and addressing customer inquiries with precision. My diploma in Business Management from NMIMS and my expertise in DevOps and E-Commerce enable me to navigate complex challenges and deliver service excellence. We\'ve cultivated a work environment that values collaboration and operational efficiency, ensuring that every customer interaction is handled with care. With cross-functional teamwork, I contribute to optimizing service quality and tailoring recommendations that resonate with our diverse clientele. My goal is to continuously grow within the dynamic world of E-Commerce, leveraging my education and experience to make a tangible impact.
Experience
Vcs International Associate (Na)
Jul 2023 — Present · US
Proactively engage with customers to deliver top-tier assistance and solutions- Expertly address inquiries, troubleshoot challenges, and navigate concerns to resolution- Cultivate a customer-centric ethos, consistently ensuring satisfaction and loyalty- Collaborate seamlessly with cross-functional teams to optimize service quality- Harness in-depth product knowledge to provide tailored recommendations and guidance- Drive operational excellence through efficient case management and problem-solving- Utilise a variety of software tools to navigate customer accounts, Research and review policies and communicate effective solutions in a challenge in a fast paced environment- Assist Customers in expediting orders and correcting post sales problems- Opportunity to learn other area of business and support speciality departments as needed.
Education
Lala Lajpatrai College of Commerce And Economics Lajpatrai Marg Mahalaxmi Haji Ali Mumbai 400 034
HSC, Business/Commerce, General
2015 — 2017
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Diploma , Business Management
Burhani College
Bachelor's degree, Business Administration and Management, General
2017 — 2020
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