Murray B.
Director, Financial Crime Operations @Monzo
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WORK HISTORY
Director, Financial Crime Operations @Monzo
EDUCATION
Edinburgh Napier University
BA of Business and Enterprise, Business
University of Strathclyde
DipHE Biological Sciences, Biology/Biological Sciences, General
Edinburgh College
CMI Level 5 Diploma, Management and Leadership
SKILLS
ABOUT MURRAY B.
A hard-working experienced operations manager with proven management capability in a telephony and investigatory environment for a major financial organisation. I work well on my own, in a team and taking the lead to manage a team. I am always working to develop both myself and others and have been recognised on multiple occasions for my operational skills, investigatory skills, awareness and process improvements. I have worked in many operational areas both in processing and small to large contact centres most recently managing a centre of around 200 staff including 14 managerial staff. I have vast experience in analysing MI to implement change and improvements as well as experience in leading projects and implementations. Experienced in areas of Risk, Forecasting, Proposition Sizing and Telephony Infrastructure.
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