Murray Abbott
Head Operations, IT Risk & Administration - Corporate Systems @RBC
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WORK HISTORY
Head Operations, IT Risk & Administration - Corporate Systems @RBC
CA
To provide strategic direction and leadership for the Business Management and Applications Services functions, IT Risk and Operational Excellence across the global Corporate Systems Group. Key Responsibilities:• Deliver organizational strategies, strong operational processes and implementations, strengthened and informed IT Risk measurement and mitigation strategies and materially improved routine management information. Areas managed Planning (financials), Help Desk, IT Risk, Vendor Management, PMO.Key Achievements:• Provided financial education, processes, accountability, visibility. Our process are being implemented by other T&O groups• Created a PMO for Corporate Systems• Created an application portfolio status reporting system that is being implemented across Technology & Operations.• Integration of a departmental help desk into the corporate Service Desk saving $1 million per year.• Software tool consolidation saving another $1.5 million per year.
SKILLS
ABOUT MURRAY ABBOTT
Senior IT Executive with a track record of success in Program/Project Management oversight of large (100+ person), multi-faceted, local & off-shore IT teams. Drive teams to complete over multi-million dollar projects on time/budget for global clients in the Financial Services, Government, Utilities, Insurance, Retail, and Manufacturing industries. Highlights of qualifications include:• Spearhead program excellence throughout the entire program lifecycle from presales/contract negotiation through to statement of work (SOW), vendor management, global delivery, implementation, and ongoing operations for consulting engagements.• Successfully delivered Collaboration, Software as a Service (SaaS), ERP and COTS Solution Delivery. Oversaw programs including Applications Integration/Development/QA using leading vendor solutions and technologies.• Known for unwavering focus upon client needs, successful delivery of complex projects, effective systems delivery and proven ability to balance the company’s need for revenue generation with the customers’ service requirements.• Able to drive multi-million dollar IT deals through exceptional client relationship development and flawless delivery.Specialties include:Enterprise Project Management Office (EPMO), Program Governance, Program/Project Management, Application and Systems Architecture & Business Development, Solution Development using SOA, eBusiness, P&L, Budgeting, Financial Reporting, Practice Management, C-level Client Relations
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