Murlyne Newsome
Client Service Consultant at MetLife
- Role
- Client Services Consultant at MetLife
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Murlyne Newsome
My mission in life is to make a difference and positively impact at least one life, one…
Experience
Client Services Consultant
Mar 2025 — Present · Tampa, FL, US
Successfully understands the customers’ needs and wants and focuses on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.Provides exceptional customer service to support ongoing customer delivery and client satisfaction.Participates in client account audits and strategic planning process.Partners with the Financial team in completion of client reports; analyzing results and identifying trends.Leads and coordinates implementation of the addition of MetLife products on a global basis.Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
Skills
- Data Entry
- Microsoft Office
- Microsoft Excel
- Community Outreach
- Teamwork
- Nonprofits
- Customer Service
- Training
- Powerpoint
- Critical Thinking
- Filing
- Clerical Skills
- Front Office
- Retail
- Retail Sales
- Volunteering
- Team Leadership
- Typing
- Student Leadership
- At Multitasking
- Case Management
- Deadline Oriented
- Microsoft Word
- Time Management
- Outlook
- Public Speaking
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