Murali Vijayaraghavan

About Murali Vijayaraghavan

Dynamic business leader with 23 years of international experience in Delivery Management, Strategic Client Engagements, Business Transformation, P&L Ownership, and People Leadership. Proven expertise in leading large, cross-functional teams across geographies, driving operational excellence, account growth, and digital transformation initiatives. Skilled in building strong client relationships, resolving complex challenges, and enabling consistent revenue growth.My skills in Delivery, Transformation - Program Management, Enhancing Customer Experience - Strong domain knowledge in Order to cash, Procure to pay- Supply Chain (SCM) with heading Operations Globally via Transformation with a strong customer connect have enabled me to resolve complex issues with right decision making skills, propel revenue upside and motivate my teams & Self to achieve performance.

Experience

1. General Manager - Delivery & Transformation

   HCLTech

   May 2023 — Present · Chennai, IN

Education

• Madurai Kamaraj University

  BCA

  1994 — 2004

Skills

• Customer Service
• Customer Satisfaction
• Customer Relationship Management (Crm)
• Crm
• Itil
• Team Management
• Service Delivery
• Business Analysis
• Business Process Improvement
• Team Building
• Management
• Vendor Management
• Management Information Systems (Mis)
• Operations Management
• Telecommunications
• Microsoft Excel
• Process Improvement
• Procurement
• Transition Management
• Outsourcing
• Networking
• Business Process Outsourcing (Bpo)
• Bpo
• Troubleshooting
• Offshoring
• Leadership
• Process Excellence
• Mis
• Sla
• Service-Level Agreements (Sla)
• Supply Chain Management
• IT Service Management
• Account Management
• Call Centers
• Business Development