Muralikrishna A.

About Muralikrishna A.

15 years of experience working in Product based companies(Microsoft, SAP, Cisco) handling projects related to IT, ITES, Financial institutions and Multi cloud Hyperscalers. Currently in Microsoft on Azure cloud as a Technical Advisor, leading a team of highly technical engineers, actively engaging with the product/Engineering groups, partnering with peer technical leaders across multiple regions for Product enhancement/readiness and Engineer excellence, with the sole aim of best customer Experience. Also driving Customer obsession, D and I initiatives to enhance and advocate MS culture and Values.I have a strong passion to coach and help engineers to be successful ensuring the success of business. During my entire journey I have developed competencies to manage stake holders, coach people, deliver trainings, resolve conflicts and emerge as a strong technical leader.Experienced with Multi cloud (Azure, openstack, AWS, GCP and Ali cloud); Technologies ( VMware, Linux, Networking, Virtualization, Docker, Kubernetes, Nutanix, Bash scrpting, CHEF, Yaml )

Experience

1. Sr Technical Advisor

   Microsoft

   Nov 2023 — Present · Hyderabad, IN

   Managing day to day operations of Azure Specialized team- Providing consulting, resolution advice to engineers on products like (Azure VMware solutions, Azure NetApp files, Nutanix, SAPHLI and AMS) to have better customer experience and faster resolution- Offering technical guidance to Team members and preparing SMEs- Ensuring on-the-ground engineer support related to resolution of customer’s technical issues- Assisting in customer escalations and help solve complex technical problems- Proactively performing case reviews and customer wellness assessment and provide recommendations to improve customer experience- Monitoring and evaluating engineer performance and technical readiness, and evaluate and drive improvement in engineer quality- Reviewing and providing gap analysis on product readiness and Ensure engineer readiness and coordinate with Beta engineers on release management of new features, also partnering with Delivery management- Driving awareness on opportunities for training, content, tools, process- Implementing end-to-end readiness programs (e.g, mentoring, leading triages, content creation, brown bag sessions) and contributes to the content and readiness strategy- Engaging with engineering team to investigate product bugs, provides business impact, and collaborates with stakeholders on fixes- Translating feedback and creating processes and workflows for case resolution- Participating in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizing learnings from triage meetings to identify and communicate readiness needs to Stakeholders- Implementing strategic business decisions with Global teams, partners to increase business outcomes- Influencing peers to implement and adapt to process changes as per business need.Driving and Leading customer obsession,cross culture assimilation and Diversity and Inclusion initiatives.

Education

• Vaninikethan Balavihar EM school

  Higher Education/Higher Education Administration

• JNTUH College of Engineering Hyderabad

  BTech - Bachelor of Technology, Electrical and Electronics Engineering

  2002 — 2006

• Robert Gordon University

  Post Graduate Diploma, Software Technology

  2007 — 2009