Murali Chinta

About Murali Chinta

I lead and deliver high-impact AI programs that scale from concept to production.With 15+ years of experience driving complex, cross-functional initiatives across SaaS, Cloud, Data and AI. I specialize in translating emerging technologies - particularly Generative AI, Agentic AI - into production-grade systems with measurable business outcomes.My work sits at the intersection of engineering, product, data and infrastructure, where execution discipline is critical. I focus on turning ambiguity into structured programs, aligning stakeholders at all levels and delivering systems that are scalable, reliable, and cost-efficient.At Freshworks, I partnered with the CTO, VPs, and senior leadership to lead org-wide AI and platform initiatives. I drove programs such as Freddy AI Guardian and hyperscaler co-build efforts with AWS, securing $1.89M+ in funding and enabling enterprise-grade AI adoption at scale. These initiatives required deep coordination across engineering, legal, infrastructure and product to deliver production-ready outcomes.I bring a strong execution mindset - owning programs end-to-end, establishing scalable frameworks, managing risk proactively, and ensuring consistent delivery against business goals. My background as an Engineering Manager allows me to operate effectively at both the architectural and execution layers.Core strengths:• End-to-end ownership of large-scale AI programs (0→1 and 1→N)• Driving cross-functional alignment across engineering, product, and business• Scaling AI systems with focus on reliability, governance, and cost efficiency• Building strong partnerships with AWS, Microsoft, and the broader AI ecosystemI operate where execution is non-negotiable, complexity is high and outcomes must be delivered with precision.If your mission demands systems that perform flawlessly at scale, I bring the discipline, clarity, and control to ensure they do.

Experience

1. Ai Engineering & Program Leader

   Freshworks

   Nov 2023 — Present · Hyderabad, IN

   At Freshworks, I led the company’s core AI transformation programs - bridging engineering, product and cloud ecosystems to make AI real at scale.• Architected and scaled Freddy AI Guardian, ensuring responsible AI deployment with 100% PII redaction and 40% hallucination reduction - one of the first enterprise-grade AI governance frameworks in Freshworks.• Launched AI Fabric, a foundational MLOps platform enabling 60% faster model deployments and standardizing experimentation across multiple AI teams.• Spearheaded the AWS Co-Build Program, securing $1.89M in joint innovation funding to deliver cross-BU LLM programs, next-gen search intelligence, and automation capabilities.• Orchestrated org-wide enablement with hyperscalers (AWS, Microsoft, Databricks, GitHub Copilot, Cursor AI)- upskilling hundreds of engineers in GenAI, cloud, and data systems.• Evangelized AI developer productivity by piloting GitHub Copilot Enterprise and Cursor AI - increasing code velocity by 35% and establishing a new standard for AI-assisted engineering.• Partnered with Microsoft ESI and AWS to align AI strategy with responsible adoption, compliance and engineering enablement.This journey taught me what truly makes AI work - Beyond models or metrics, its the frameworks, partnerships and trust that hold it all together.

Education

• Jawaharlal Nehru Technological University

  Bachelor's degree, Electrical and Electronics Engineering

  2006 — 2010

• Indian Institute of Technology, Kanpur

  Masters, AI & Machine Learning

Skills

• Program Management
• Oracle
• Requirements Analysis
• Cisco Technologies
• Sql
• Strategic Planning
• Leadership
• Tableau
• Itil V3 Foundations Certified
• Analytics
• Python
• Business Strategy
• Data Visualization
• Ssis
• T-Sql
• Start-Ups
• Ssrs
• R
• Strategy
• Business Intelligence
• Data Analytics
• Microsoft Sql Server
• Big Data
• Team Leadership
• Business Development
• Network Engineering
• Entrepreneurship
• Mysql
• Sdlc
• Project Management
• Microsoft Excel
• Team Management
• Microsoft Office
• Itil
• Agile Methodologies
• Management