Murali V
VP Workforce Management at Standard chartered global business services private ltd
- Role
- VP Workforce Management at Standard Chartered
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Murali V
20 + years of experience in various roles and functions such as operations/ Work Force Management/Capacity-resource Planning/MIS/Team Handling/People Management. Experience in handling WFM tasks across various geographies. Involved in the implementation of inbuilt e-WFM software / Training / process in various Geographies. Lead and managed WFM team with up to 125 members. WFM Implementation in inbound and back office operations. End to End Service Level and Productivity Management.
Experience
VP Workforce Management
Apr 2023 — Present
Education
Sriram Engineering College
B.E, Computer Science
1997 — 2001
Skills
- Telecommunications
- Performance Management
- Coaching
- Contact Centers
- Call Centers
- Bpo
- Outsourcing
- People Development
- Sla
- Vendor Management
- Temporary Placement
- Service Delivery
- Business Analysis
- Transition Management
- Mis
- Workforce Management
- Operations Management
- Offshoring
- Process Improvement
- Avaya
- Screening
- Business Process Improvement
- Customer Experience
- Team Management
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