Murali Mohan Reddy
Assistant Manager Talent Development
- Role
- Assistant Manager Training Development at upGrad
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Murali Mohan Reddy
10 years of experience in Training Delivery, Quality monitoring, Centre Of Excellence.Profound experience in Driving Training and Quality, In-house and Partner locations.Proven experience in driving CSAT, NPS through process and product insights.Experience in Training Curriculum and Content Development.Experience in SOP creation for Training and Quality Framework.Reviewing and Validating Quality Audit forms and Revamping as per business goals.Experience in behavioural training, call etiquette and email etiquetteExperience in Conducting and TTQs for Training and Quality teamsConducted Quality and Training Calibrations as a Master CalibraterConducted ATAs for QAs to drive the effectiveness
Experience
Assistant Manager Training Development
Aug 2024 — Present · Bengaluru, IN
Driving B2B Enterprise sales for Airtel Emerging Business through Learning and Development InitiativesConducting Sales Capability enhancement programs to improve Sales capability of the Account ManagersDriving Knowledge Management and for the new product launches
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