Murali Mohan
Account Relationship Manager @EY Technology Solutions
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WORK HISTORY
Account Relationship Manager @EY Technology Solutions
Bengaluru, IN
Bengaluru, Karnataka, India
EDUCATION
PES University
Diploma of Education
SKILLS
ABOUT MURALI MOHAN
With nearly 24 years of experience in program and project management, product design, CRM enablement, and workflow management, I am a seasoned professional who delivers innovative and impactful solutions for support service operations across various industries and regions.As a Project Manager at EY Technology Solutions, I leverage my expertise in CRM and cloud applications, as well as my DevSecOps and Scrum certifications, to lead and execute complex and strategic projects for clients, ensuring quality, efficiency, and alignment with their business objectives and requirements. I collaborate with cross-functional teams, vendors, and stakeholders to design, develop, and deploy CRM and cloud solutions on Salesforce Lighting platform, Omni Channel, Bhoomi Integration, and Onsite Support Integration. I also manage the retirement of legacy Salesforce platform, the streamlining of redundant workflows, and the integration of mergers and acquisitions. Through my work, I enable site readiness, process standardization, new service introduction, and cost optimization for support service operations.
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