Murali Krishnan

About Murali Krishnan

30+ years of relevant experience in Finance & Accounts, People Management, Process Management, Client Management & F&A Operations and Service delivery. Business Process Outsourcing – (BPO) Experience in migrating Finance and Accounting processes of Canada, Far East, UK, & US based businesses ERP working knowledge in SAP, Oracle Financials. Core Competency Areas: • Back Office Operations / Service Delivery / P&L Management / RPA • Transitions / Migrations. • Smooth Team Handling / Excellent Stakeholder Management Maintaining Stakeholders relationship through regular communication by weekly / monthly reviews. Discussing in operational issues and Critical to Quality (CTQ) delivery. Anticipate & plan for new business and get involved in hiring. Manage and resolve escalations and issues raised by customers. Reviewing and report process performance metrics to stakeholders. Participating in management discussions (Governance discussion, Management forums) and identifying new \"Ways of Working\"(WoW) to deliver anticipated customer needs or to deliver existing services that target customer’s value. Analyzing the customer feedback at desired intervals and initiate ways to improve the score. Driving the team to achieve the process SLAs / Metrics – productivity and quality targets within the established timelines. Initiating and delivering on process improvement projects to improve the process efficiencies. Ensure compliance to the set standards / norms to adhere quality standards and other compliance norms. Conducting regular one-on-one sessions & team meetings with the peers, to know their concerns and try to bridge the gaps, if any. Doing timely recognition for the outstanding employees, who go extra miles to complete their deliverable on time, without any challenges. Responsible for team’s annual appraisal process.

Experience

1. Finance Professional

   Guardian Life

   Jan 2019 — Present · Chennai, IN

   Managing US Accounting - Accounts Payable -(P2P) Vendor Contract, Travel & Expense, Banking, etc,

Education

• Indian School of Business Management & Administration

  Master of Business Administration (M.B.A.)

  2008 — 2008

• -

  Bachelor of Commerce (B.Com.)