Murali Krishna Sontenam

About Murali Krishna Sontenam

I’m a Director leading Agentic AI automation for modern cloud-hosted data platform services—designing and implementing LLM agent workflows that operationalize expert knowledge across delivery. I turn telemetry and performance signals into automated, measurable outcomes while building scalable, governance-ready agents that help teams deliver consistently at enterprise scale.I lead teams of SMEs and developers to modernize service delivery through accelerators, repeatable playbooks, and telemetry-driven decisioning. I partner across Sales, Product, Engineering, Architecture, and Delivery to define competitive service offers and translate technical signals into business outcomes executives can understand (capacity optimization, CPU/IO savings, risk reduction).What I deliver:• AI automation & agent platforms: GenAI/LLM agents that scale expert knowledge—reducing SME bottlenecks, standardizing recommendations, and accelerating troubleshooting and tuning. I build across Copilot Studio, Agent builder, and open-source, tool-driven architectures (FastAPI, LangGraph, Flowise, MCP, OpenWebUI, Vector Database tools) with observability (Prometheus/Grafana) and governance in mind.• Deploying modern information & AI ready architectures in the cloud leveraging data warehouses, data lakes, AI and machine learning all with a focus on driving business value.• Performance optimization for Data platform: evidence-based tuning and diagnostics across SQL, Workload behavior, Resource prioritization and system health to unlock measurable capacity.I’m energized by building teams, platforms, and trusted automation that turn delivery/telemetry into measurable outcomes using AI

Experience

1. Specialized Sevices and Coes Leader

   Teradata

   Jun 2024 — Present · Mumbai, IN

   ScopeLead Specialized Services and Centers of Excellence delivering AI Automation with Agents, and data platform optimization. Own service strategy and execution excellence, including telemetry-led analytics, accelerators, and agentic AI delivery enablement to scale outcomes across teams and customers.Impact / Outcomes• Productivity increase with AI Automation by delivering Optimization Agents with Copilot Studio, and Open source tools (Langraph, Flowise). • Lead a portfolio of high-impact services (WLM/TASM, 360° system performance & operations assessments, performance optimization) delivering measurable capacity and stability improvements—CPU/IO savings, risk reduction, and SLA adherence—across customer environments.• Drive service offer definition with Product Management and Delivery Leadership; translate technical capabilities into competitive, repeatable offerings and GTM-ready value narratives.• Scaled expert delivery with Agentic AI: led the design and implementation of tool-driven LLM agent workflows that operationalize SME knowledge, enabling 500+ DBAs with consistent, expert-grade guidance at scale.• Improved delivery efficiency by 30–50% by standardizing evidence collection, triage, and recommendations through agent-assisted playbooks and reusable accelerators.• Expanded telemetry-led analytics into an agent-ready opportunity pipeline that ranks suspect utilization, quantifies expected outcomes, and accelerates delivery prioritization and value-based selling.

Education

• Osmania University

  MPC, Maths, Physics, Chemistry

  1997 — 1999

• Indian School of Business

  Leadership with AI, Artificial Intelligence

Skills

• Erwin
• Extract, Transform, Load (Etl)
• Datastage
• Unix
• Data Modeling
• Etl
• Business Objects
• Data Warehousing
• Data Integration
• Dimensional Modeling
• Sql Tuning
• Databases
• Teradata
• Teradata Data Warehouse
• Shell Scripting
• Data Marts
• Database Design
• Oracle
• Teradata Sql
• Business Intelligence
• Olap
• Pl/Sql
• Data Warehouse Architecture
• Informatica
• Bteq
• Unix Shell Scripting
• Performance Tuning