Murali Gopalakrishnan
SVP - Operations at Firstsource Health Plans and Healthcare Services Business
- Role
- Senior Vice President at Firstsource
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Murali Gopalakrishnan
Overall work experience of 29 years in the BPM industry. Have worked for diverse industry verticals such as Healthcare, BFSI, Telecom & Media. Skill sets include Inbound & Outbound customer service, transaction processing, Email customer service, outbound sales and collections. Also have rich experience in pricing, business development and transition. Have worked for India and US regions. Strength is in building client relationship, great teams and handling large scale BPO operations end to end.
Experience
Senior Vice President
May 2005 — Present · Chennai, IN
Responsible for key accounts
Skills
- Performance Management
- Crm
- Team Management
- Outsourcing
- Strategic Planning
- Process Improvement
- Sales
- Project Management
- Customer Service
- Leadership
- Vendor Management
- Management
- Customer Satisfaction
- Training
- Team Leadership
- Operations Management
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