Murad Jafarly

About Murad Jafarly

With over 5 years of valuable customer-facing experience and expertise in end-user support, troubleshooting, and operating systems, I am eager to bring my exceptional problem-solving skills to your company. I am committed to contributing effectively to the achievement of organizational goals across all departments within a dynamic and evolving environment.SKILLS:ITILExcellent Customer Service Problem Solving SkillsConsistency Collaboration Team Player Documentation Documentation Critical ThinkingMultitasking Service Level Agreements ‍Software I use:Jamf ProJIRAInfobloxMimecastMicrosoft Windows OSSalesforceAzureGoogle WorkspaceSCCMSalesforceOktaMac OSFreshService

Experience

1. IT Support Analyst

   Amplify

   May 2022 — Present · Brooklyn, NY, US

   Documented applications, configurations, and processes through KB articles.• Deployed and configured Jamf Connect, including automation scripts, extension attributes, and policies.• Researched and presented additional Jamf tools like Installomator, Nudge, and Prune for streamlining processes.• Created training materials and provided updates to colleagues through team collaboration tools.• Managed IT inventory, e-waste disposal, and third-party vendor coordination.• Administered Okta, Google Workspace, Mimecast, Infoblox, Jira, and other systems.• Assisted with projects like asset management implementation, network cabling, and server room maintenance.

Education

• Kingsborough Community College

  Associate of Arts and Sciences - AAS, Web Development and Administration