Munyaradzi Nheta

Business Analyst Solutions Architect @Quadient

Slough, GB

At Quadient, I spearheaded the development of processes and procedures to ensure seamless service delivery within the Professional Services practice. Leveraging my analytical skills, I successfully specified solutions and designed both process and commercial services. Managed the full delivery lifecycle, from initial proposition through to implementation and ongoing support. My work spanned a wide range of applications, including claims/case handling, HR, accounts, contracts, technical/architectural processes, and purchase-to-pay/invoice automation.Responsibilities included: • Managed key project aspects from order receipt through to live customer operation.• Collaborated on team projects, identifying risks and issues that could affect delivery, and finding suitable resolutions.• Conducted thorough research and assessments of customer needs, user requirements, and project processes.• Ensured all project tasks were well-planned and executed on time.• Scheduled implementation resources based on required skill sets and experience to guarantee successful project delivery.• Coordinated with the development team to ensure quality proofing met customer expectations.• Delivered projects successfully and within deadlines, ensuring timely completion and customer satisfaction.• Acted as the primary point of contact between the operations team and business stakeholders, managing requirements, analysis, design, reporting, tracking, and progress.• Led post-project analysis with all involved parties to review outcomes and lessons learned.• Documented processes and created user guidelines for internal teams.• Maintained accurate project information and updated internal systems as needed.