Munuswamy Mohan

Experience

1. Area Service Manager - South India

   Leidos

   Jan 2023 — Present · Hyderabad, IN

   Manages field service teams to consistently meet or exceed contract SLA’s, performance metrics & department KPIs (response time, PM completion, call resolution and closure, mean time between critical failures, part RMA, etc.). Works with Service Operation Director-India to establish program goals and objectivesWorks closely with Technical Support team to drive reliability improvements across identified products in region.Responsible for driving customer satisfaction within the territory. Works closely with other Leidos functional organizations to assist in providing robust customer solutions, while providing integral feedback of customer service requirements. Works closely with PMO on managing new project installations and commissioning.Works closely with Service Site Manager to monitor and manage training and development of technical staff.Work closely with Service Admin to delegate service-related admin tasks as required.Works closely with Service Site Managers to drive service reliability improvements of equipment through proper preventive maintenance, corrective maintenance and proactive maintenance Ensures Service Site Managers are actively managing cross-training of team and schedules accordingly.Works closely with supply chain on parts stocking/delivery/availability/RMA issues.Ensures Service Site Managers are actively managing teamwork schedules.Ensures staff have the proper tools, test equipment and processes to effectively perform their job role.Works with service admin and service staff to ensure tool and test instrument calibrations are always current.Mentors field service team, identifies team members’ strengths & weaknesses, identifies development needs and works with Leidos training department as required. Tracks time utilization of technical staff to ensure staff are properly and effectively utilized.Identifies areas in need of process improvement and works with relevant team members to facilitate necessary change.

Education

• Diggetrati

  Diploma

  1998 — 1999

• kumararajah Muthiah High School, Adyar, Chennai

  SSLC

  1988 — 1993

• Central Polytechnic, State Board of Technical Education

  Diploma

  1993 — 1996