Munsuer Kiswani

About Munsuer Kiswani

From the moment I started analyzing how digital platforms affect everyday behavior, I realized my goal was to transform data into actionable insights. I pursued a Master’s in Business Analytics at DePaul University because I am passionate about discovering insights that address real-world challenges, whether optimizing fleet safety, enhancing toll collection efficiency, or streamlining customer engagement strategies.Throughout my academic and professional journey, I have developed strong expertise in translating business needs into data-driven solutions. I built predictive models that reduced driving risks by 15% for Reyes Holdings, automated KPI dashboards for the leadership team at the Illinois Tollway, and created demand forecasts for Citi Bike that aligned inventory with real-time station-level demand. While at Hall & Partners, I conducted consumer survey analyses with 85% accuracy, delivering actionable recommendations that significantly improved campaign performance and user acquisition.Currently, I am a Business Analyst at the Illinois Tollway, where I lead reporting automation projects, identify process gaps, and collaborate with various business units to enhance financial planning and customer behavior analysis. These hands-on experiences have reinforced my ability to align analytics with executive goals, deliver scalable tools, and support continuous improvement through data.Let’s connect if you are looking for someone who brings technical expertise, business acumen, and a passion for achieving results.Skills: Predictive Modeling, Data Visualization, Dashboard Development, Process Automation, SQL, R, Python, Tableau, Power BI, Looker Studio, Excel, SAP, GA4, Apple Developer Console, Google Play Console, Google Analytics, Business Intelligence, Workflow Optimization, Strategic Reporting, Geospatial Analysis, Survey Design, A/B Testing, Forecasting, Data Cleaning, ETL.

Experience

1. Business Process Analyst

   Illinois Tollway

   Jun 2024 — Present · US

   The Illinois Tollway, based in Downers Grove, IL, is a government agency responsible for operating and maintaining a 294-mile system of toll highways across Northern Illinois. It operates within the transportation and infrastructure industry, supporting regional mobility, economic development, and safety through roadway construction, toll collection, and traffic management services- Improved activation success by 12% and reduced fulfillment delays by analyzing 6C tag issuance trends across mobile, retail, and walk-in channels, integrating QR code scans, mobile app downloads, and conversion rates into executive-level reporting- Enhanced revenue forecasting accuracy by building automated dashboards and financial summaries to monitor Pay-by-Plate (PBP) account activity, toll revenue collection, and payment failure trends, identifying key year-over-year growth patterns and risk indicators- Boosted contract compliance and stakeholder accountability by designing a cross-functional audit tool that mapped 100+ proposal items to contract terms, uncovering 10+ delivery, timeline, and reporting gaps across PMO and legal teams

Education

• Benedictine University

  Bachelor of Business Administration - BBA, Marketing/Marketing Management, General

• DePaul University

  Master of Science - MS, Business Analytics