Munni Sankar K
Executive HR & Operations Management Professional
- Role
- Manager - HR Operations at Quest Global
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Munni Sankar K
Industry Expertise: IT (products and services), ITES, KPO, BPO and…
Experience
Manager - HR Operations
Sep 2023 — Present · Bengaluru, IN
HR Service Delivery- Oversee the delivery of HR services, including Onboarding, Offboarding, Leave Administration, Background Verification, Employee data and records management, Benefits administration, Helpdesk tickets management- Develop and implement standardized processes and procedures to ensure consistent and efficient service delivery.2. Employee Inquiries and Issue Resolution- Serve as an escalation point for stakeholder inquiries and issues, ensuring timely resolution and maintaining a high level of employee satisfaction- Work closely with cross-functional teams, such as HR Business Partners and Payroll, to address and resolve employee concerns effectively- Regularly analyse employee inquiries and issues to identify trends to implement proactive measures to prevent recurrence.3. Compliance and Policy Adherence- Ensure compliance with applicable labor laws, regulations, and company policies, including data privacy and security requirements-Stay updated on HR best practices, industry trends, and regulatory changes, and incorporate them into HR Shared Services processes and procedures- Conduct regular audits and reviews to ensure accuracy and integrity of HR data and processes.4. Process Improvement and Automation- Continuously evaluate HR Shared Services processes to identify opportunities for streamlining, automation, and efficiency gains- Collaborate with HR Technology teams to implement and enhance HR systems and tools to support process automation & self-service capabilities- Monitor & report key performance indicators (KPIs) to measure process efficiency and effectiveness.5. Leadership and Team Management- Lead, mentor, and develop a team of HR professionals within the Shared Services department- Set performance goals and objectives for the team, monitor progress, and provide regular feedback and coaching- Foster a collaborative and customer-focused culture within the team, promoting teamwork and continuous improvement.
Skills
- Program Management
- Requirements Analysis
- Sourcing
- Vendor Management
- Operations Management
- Training Management
- Human Resources
- Training
- Testing
- Saas
- System Deployment
- Performance Management
- Crm
- Employee Training
- Itil
- Recruiting
- Pre-Sales
- IT Service Management
- Account Management
- Process Improvement
- Strategy
- Analytics
- Knowledge Management
- Pmp
- Leadership
- Business Process Improvement
- Service Management
- Project Planning
- Cross-Functional Team Leadership
- Team Building
- Management
- Project Delivery
- Project Management
- Team Management
- Service Delivery
- Business Analysis
- Outsourcing
- Order Management
- Resource Management
- Bpo
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