Muniraj Kumar G
Assistant Manager – Customer Care (FTS & FES Warranty) | Tirth Agro Technology Pvt. Ltd. | Ex-Mahindra Gujarat Tractors (Gromax) | Ex-John Deere | Ex-Maruti Suzuki | Warranty & After-Sales Service Specialist
- Role
- Assistant Manager at Shaktiman Tirth Agro Technology Pvt. Ltd
- Location
- Rajkot, GJ, IN
- LinkedIn followers
- 500 followers
About Muniraj Kumar G
Experienced Customer Care & Warranty Administration Professional with 7+ years in the…
Experience
Assistant Manager
Shaktiman Tirth Agro Technology Pvt. Ltd
Sep 2024 — Present · Rajkot, IN
Warranty Claims management- Manage timely submission of claims to meet deadlines and prevent delays- Conduct dealer training and programs to educate dealers on claim procedures- Facilitate dealership visits and claim settlements for customer satisfaction- Track and resolve open claims in a timely manner- Monitor claim resolution progress and coordinate with relevant departments- Maintain comprehensive records of all claims submitted and processed- Reconcile discrepancies between claimed amounts and received reimbursements- Prepare regular reports on warranty recovery metrics, trends, and performance- Identify opportunities for process improvement to increase efficiency- Collaborate with cross-functional teams to address recurring issues and enhance customer experience- Generate data for failure analysis and conduct ORC meetings for product improvement- Update technical literature, such as service bulletins, to improve product performance.
Education
N B K R INSTITUTE OF SCIENCE & TECHNOLOGY, VIDYANAGAR, KOTA
Bachelor of Technology - BTech
2013 — 2017
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