Munir Patel
Head of Service Management @ITV
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WORK HISTORY
Head of Service Management @ITV
London, GB
Reporting to the Group Technology Director as the Head of Service Management across ITV’s Technology Function- Defining IT Service Management Vision and Strategy for ITV Technology- Ownership and creation of Service Catalogue driven by Business Facing Outcomes- Ownership and creation of Service Delivery framework and implementation of methodology across de-centralised operating model- Supplier/Vendor Relationship Management across full lifecycle for Key Technology Partners from RFP, Onboarding through to On-going Service Provision and Contract Renewal- Ownership and creation of Service Design & Transition framework with oversight of process across Technology programmes and projects ensuring seamless transition to service operations- Running a Governance and Assurance function and driving Continuous Improvement across all Service Delivery - Direct Line Management of team covering Service Delivery, Service Transition and Supplier Management. Matrix management of colleagues across Technology ensuring implantation of overall Strategy and Frameworks- Influencing both Business and Senior Stakeholders ensuring support for Vision and StrategyOwnership of multiple cross Technology initiatives and working groups to drive best practice across all fields of Service Delivery- Evolving and adapting Service Delivery Strategy and Disciplines to ensure they continue to add value and work in ever changing Technology landscapes and methodologies catering for Agile, DevOps, Cloud, and Digital Transformation.
EDUCATION
Professional Certifications
ITIL, BCS, Service Management and Supplier Relationship Management
Queen Mary University of London
Bachelor of Science (BSc), Computer Science
SKILLS
ABOUT MUNIR PATEL
A highly accomplished IT Management professional with a 1st Class honours in Computer Science and over 15 years experience of working in major blue chip corporations with an impressive record of delivering great service and change programmes across numerous sectors. I am currently the Head of Service Management at ITV.I have great passion for delivering significant IT Services and Strategies, keeping the customers, stakeholders and the business at the centre of all decisions. I have developed an exceptional set of skills which include IT Service Strategy, IT Service Management and Supplier Relationship Management. These specialist skills are complimented with strong leadership skills of defining Strategy and Vision, through to managing teams and stakeholders to deliver exceptional service. All my capabilities are nurtured through a varied industry and knowledge base.
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