Muneeb Sameer
Information Technology Analyst | CSM | ITIL | AWS CCP | U.S. CITIZEN
- Role
- Information Technology Analyst at Kaiser Permanente
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Muneeb Sameer
Experienced IT Support Engineer with a strong analytical mindset and hands-on technical expertise. Troubleshoot complex software issues, identify root causes, and implement long-term solutions that enhance system stability and user satisfaction.Passionate about leveraging technology to improve operational efficiency and deliver seamless end-user experiences. My experience involves collaborating across teams to manage incidents, create enhancements, and optimize workflows through platforms like Zendesk, Jira, and Microsoft Azure.I take pride in my ability to bridge the gap between technical teams and business stakeholders—translating issues into actionable solutions while maintaining a customer-first approach.Key Skills & Tools:• Application Support | Incident Management | Root Cause Analysis• Zendesk | Jira | Confluence | Microsoft Azure | Salesforce | ServiceNow• SQL | Python | Java | C++| HTML | CSS
Experience
Information Technology Analyst
Aug 2025 — Present
Support monthly and annual employer coverage renewals by managing, validating, and reconciling enrollment and eligibility data across Excel, KPMC, KPSC, and EMWS- Analyze Excel spreadsheets to identify data discrepancies, resolve coverage issues, and ensure accurate updates prior to renewal deadlines- Provide operational and basic IT support by troubleshooting system access issues, data errors, and workflow problems within internal applications- Coordinate cross-system updates and audits to maintain data integrity and compliance with internal policies and healthcare regulations- Assist internal teams by responding to system-related inquiries, documenting issues, and escalating technical problems when necessary.
Education
Parkville High School
High School Diploma
Community College of Baltimore County
Associate's degree
Towson University
Bachelor's degree, Information Technology
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