Muneeb Iqbal
Senior Technical Account Manager @Afiniti
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WORK HISTORY
Senior Technical Account Manager @Afiniti
CA
Taking action and leadership during crisis situations• Daily Communication with Client regarding Ops and Support activities• Discussion with the client regarding business requirements and translating those requirements for the technical teams• Problem solving and using the analytical approach with creative skills and exercising sound judgment in making decisions during outages and downtime to ensure 0% impact to client production and operation• Achieving outstanding client satisfaction• Continuously planning to avoid crises• organizing and managing system outages, projects, implementations and communications with clients and all internal teams• Ensuring the company maintains the highest level of standards in services, consistently exceeding client expectations. Anchor for all issues and managing every team involved until resolution is in place• Responsible for the management and implementation of break-fix and maintenance issues through their full lifecycle within SLA. Continuously communicating status internally and externally• Ensure clear internal and external communications• Nurture and continuously improve relationships with clients, account execs, and internal teams• Monthly reporting roll-ups, RCA’s for every outage• Interfacing with SID, SI, Engine, AI, and Account Execs in addition to GDE Leadership• Using trend analysis, champion changes to help support clients and their customers
EDUCATION
Hamdard University
Masters, Marketing
ATM Computer Institute
Hardware Installation, Information Technology
Esenes Foundation School
SSC, Physics, Chemistry, Bioloogy, Mathematics, English and Islamiat
Centre for Islamic Economics
Post Graduate Diploma in Islamic Banking and Finance, Islamic Banking, Islamic Finance,
Progressive College Of Commerce and Economics
Inter Commerce, Accounts, Mathematics, Economics, Statistics, Geography
Gulzar Institute for Computer Sciences
Introduction to Computer (DOS + Wordstar + Lotus), Information Technology
Government College of Commerce and Economics
Bachelors, Commerce
SKILLS
ABOUT MUNEEB IQBAL
High-energy, results-oriented professional with over twenty years of supervisory, sales, and customer service experience. Proven ability to motivate employees to achieve optimum performance levels. Adaptable, team player, with strong interpersonal skills, willing to relocate. Have a strong work ethic coupled with a commitment to excellence as in all previous assignments. Top of all, sensitive to the understandability of other cultures while no hindrances in pursuing the targets with consistency. Good communication & presentation skills. Understanding of IT involvement; well-versed in MS Applications.
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