Munazza Hasan
Manager Quality Ops at Naukri.com (InfoEdge) | LSSGB | Ex-Accenture | Ex-British Council
- Role
- Quality Operations Manager at Info Edge India Ltd
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Munazza Hasan
Quality and Compliance professional, with 8+ years of experience in Quality, Training and People Management in Customer Services, Escalations and Sales. Operated in Domestic and International Businesses spread across India, USA, UK and UAE with substantial exposure of establishing Start-ups and Pilot processes as well as established organisations and Captives. Demonstrated abilities in maintaining High Process Quality and delivering efficacious Training in accordance with the interests of the Businesses such as Profits/Sales, Customer Excellence, Collections, etc. Efficient at coaching and mentoring cross-functional teams in fast-paced Corporates with experience in both Customer Centric (Customer Service) Processes and highly Sales Oriented Verticals. Delivered satisfying performances by implementing methodical and structured approach and enhancing customers’ as well employees’ experience while staying in line with the core values and vision of the organisations. Inhabited to work with integrity and ethics while delivering best results and creating scope for further enhancement. Learning enthusiast, detail oriented, have an extreme knack of doing things ethically and intolerant of stagnancy.
Experience
Quality Operations Manager
Feb 2023 — Present · Noida, IN
Education
Dyal Singh College
English Language and Literature
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