Munawar Ali Haqqani

About Munawar Ali Haqqani

Proactive with required leadership skills to assist the senior management, and to supervise the efficiency of the employees of the team. Rectifying issues along with reviewing daily work and deftly delegating responsibilities to the designated members. Patience and effective decision making ability. Client communication and relationship management in a professional manner. Planning and implementation of day to day work. Identifying and utilizing the firm human and financial resources in the best possible and economical way. Implementing plans in systematic manner and to work with team to achieve targets. To keep the team on high morale to deliver quality performance.AREAS OF EXPERTISE• Program Management • Strategic Planning• Transition Coordination • Customer Relationship Management• People Management • Continuous Process Improvement• International Exposure • Reporting and Analytics

Experience

1. Director - Operations

   TP

   May 2024 — Present · Indore, IN

   To oversee and lead the engagement with our Client counterparts and their Strategy teams with a view to grow the relationship and expand the partnership.• To input into the strategic direction and associated tactics of Client accounts based on a strong understanding of their marketing and business objectives.• To obtain Client feedback and follow up by working on opportunities / actions with a view to drive an increase in Client satisfaction and engagement.• To promote the Company’s purpose & vision, and ownership of its defined values and strategic objectives.• Effectively address Client satisfaction, renewal and managing escalated issues until they are resolved.• Identify cross-sell and up-sell opportunities across the current Client base and bring new business opportunities to the table.• Working with key contacts within Client\'s business and develop marketing collateral which can be used for company\'s benefit• Continuously develop stronger client relationships at the project management level and inspire client confidence. • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process • Ensure clients receive results and client issues are addressed in a timely manner. • To build a pipeline of future work and ensure that the company’s existing Client revenue targets are achieved.• To negotiate a beneficial and competitive commercial structure within the contract with the Client\'s Account Management team.• Develop a strong understanding of Client’s business objectives and drive joint high- level strategic plans and objectives in partnership with the Client.

Education

• Nalanda Public School

  Senior School, PCM

  1988 — 2000

Skills

• Process Improvement
• Management
• Resource Management
• Performance Appraisal
• Talent Management
• Security
• Bpo
• Time Management
• Training
• Client Services
• Customer Relationship Management (Crm)
• Sourcing
• Team Leadership
• Coaching
• Service Delivery
• Soft Skills
• Onboarding
• Leadership
• Interviewing
• Revenue Analysis
• Employee Relations
• Recruiting
• Vendor Management
• Business Process Outsourcing (Bpo)
• Personnel Management
• Databases
• Outsourcing
• Interviews
• Project Planning
• Screening
• Business Process Improvement
• Negotiation
• Teamwork
• Team Management
• Analysis
• Performance Management
• Crm
• Call Centers
• Employee Engagement
• Consulting