Munashe Ambongya
Year Up United — IT Path | CompTIA Security+ | CompTIA Network+ | CompTIA A+ | Google IT Support
- Role
- IT Service Desk Analyst at DoorDash
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Munashe Ambongya
I’m an IT professional with a passion for solving problems and helping people make the most of their technology. I’ve earned my CompTIA A+, Network+, Security+, and Google IT Support certifications, and I’m currently building on that foundation through Year Up United’s IT Pathway program.I enjoy digging into technical issues, finding solutions that make systems run smoother, and learning new tools that keep networks secure and reliable. Whether it’s troubleshooting, setting up a network, or improving a workflow, I take pride in getting things done the right way and keeping things running.Right now, I’m focused on growing my experience in IT support and cybersecurity — and I’m always open to connecting with others in the tech community who are passionate about learning, teamwork, and innovation.
Experience
IT Service Desk Analyst
Jan 2026 — Present · AZ, US
Troubleshoot internal software and hardware issues for corporate users in a high-volume, fast-paced environment.• Support identity and access management using Okta, including SSO and MFA troubleshooting, login/access issues, and user authentication support.• Assist with Tier 2 escalations as part of ongoing training, helping resolve incidents beyond Tier 1 scope with deeper troubleshooting.• Document troubleshooting steps, resolutions, and next actions clearly to support accurate ticket history and efficient follow-up.
Education
University of Johannesburg
Bachelor of Engineering - BE, Mechanical Engineering
Maricopa Community Colleges
CompTIA Certifications , Information Technology
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