Munachi Patrick

Key Account Manager @Maritime Developments Limited

The Key Account Manager (KAM) is responsible for growing MDL\'s Asset Maintenance & Engineering (AME) business service line. Core roles and responsibilities are summarised below: • Develop and implement a \'go to market\' strategy and tactical plan. • Cultivate strong, loyal relationships with existing clients to deliver demand generation. • Develops strong and effective working relationships with MD, VPs, Operations Manager, Proposals Manager and Marketing Manager. • Work closely with MDL Project and Operations Team to understand availability, capability and timescales to deliver services. • Works closely with VP - Global to assess opportunities and confirm that the type of work fits MDLs vision, business model and commercial/ risk profile. • Cultivate new relationships with new clients to increase MDL market share. • Responsible for building a pipeline of opportunities including one-off projects, partnerships or continuous revenue streams. • Carrying out risk assessment when taking on new client accounts. • Support the negotiate client contracts on individual projects or establish frame agreements for repeating services while working within MDL\'s contracting authority matrix. • Structured plan created and followed through to achievement of targets. • Proactive and responsive to clients and prospective clients. • Deliver an outstanding customer relationship development process. • Ensure smooth client transitions after project-award to MDL Project and Operations Team. • Identify added-value service offerings which can increase MDL\'s revenue (local partnerships, 3rd party services, or other). • Support and assist the Project and Operations Team with client management. • Maintain client relationships when projects have technical or commercial challenges. • Works closely within the Commercial team, sharing knowledge, discussing ideas and helping the team towards the set targets.