Muna Ashkir
Technical Specialist @TravelBrands
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WORK HISTORY
Technical Specialist @TravelBrands
Mississauga, ON, CA
Responding to helpdesk tickets and telephone calls requesting assistance for various IT/Telecom issues• Analyze user requests to determine resolution. • Assist users by answering software and hardware related questions.• Evaluate the criticality of problems by effectively troubleshooting and when necessary escalate problems• Communicate with external vendors.• Monitor/review alerts and escalate to service provider or IT personnel.• Perform user logon/security administration functions creating users accounts in Active • Directory, password resets, onboarding and offboarding employees. • Record, monitor and respond to user requests utilizing helpdesk ticketing system.• Perform basic telecom and enterprise service requests.• Configure and support remote/home agents troubleshooting connectivity and applications. • Troubleshoot and support VPN, VDI and Citrix connectivity issues.• Create and license users in Office 365• Configure new workstations and laptops for new employees.
EDUCATION
NPower Canada
Service Analyst
Seneca Polytechnic
Computer Software Technology/Technician
SKILLS
ABOUT MUNA ASHKIR
Experienced Service Desk Analyst with a demonstrated history of working in the…
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