Mumtaz Patel

About Mumtaz Patel

I run high-volume modern retail like a business - P&L, People, and Customers in One Loop.In Surat, I lead a ₹150+Cr/Yr Hypermarket environment where the basics - availability, accuracy, and accountability - are delivered every single day, not in bursts. Shelves are full at peak, margins protected, waste contained, audits clean, teams that grow.My operating system is 3Cs:• Clarity - Six dials seen daily: availability, accuracy, shrink, throughput, sell-through, safety.• Cadence - 7-minute huddles, red/amber SKU routine, micro cycle counts, and a no-surprises peak-readiness ritual.• Capability - Hire right, cross-train, coach with dashboards, and build successors who can run the floor without me.Results:• Turnover: ₹150+ Cr/Yr; YoY +9.7%; OPEX% 10.8→9.3 - Through throughput fixes and smarter rosters.• Loss prevention: Shrink 1.6%→0.9% via high-risk SKU controls, BO hygiene, line-of-sight VM, and disciplined returns.• Inventory: Accuracy: 99.3%; Cycle variance: 0.45%→0.18%; Stock turns: 12x→16x with better min-max and DC cadence.• Customer: Queue time:27%; NPS: 63→79; ATV: ₹950→₹1,300 via end-caps/adjacencies & promo hygiene.• Fresh: Availability 93%→97%; Waste:12-18% with FEFO, display integrity, and ordering by daypart & weather.• People: Team 200+; Attrition: 12-18%; 10+ internal promotions; Training completion >95%.• Compliance: 99/100 Audits; Zero critical non-conformities (FSSAI, fire, LP).Turnaround Snapshot: We faced rising shrink, uneven fresh, and weekend queue spikes. In 90 days we re-zoned risk areas, rebuilt the routine (hourly on-shelf checks, micro counts, red/amber ownership), reset DC cadence, and rewired peak staffing. Outcomes: shrink under 1%, accuracy past 99%, and calm peaks-customers noticed.What I own end-to-end: Store P&L; Assortment & Availability; Loss Prevention; inventory hygiene; VM & adjacencies that convert; checkout throughput & UPH; fresh/cold chain; safety & audit readiness; hiring, training, scheduling, performance, and succession; stakeholder partnerships with category, DC, finance, audit, LP, vendors, and local authorities.Leadership Philosophy: Trust the floor, Verify the process. Talk in numbers, Act with people. Scale systems, not heroes. Grow successors faster than plans.Specialties: Store P&L Ownership • Loss Prevention • Shrink Control • Inventory Accuracy • Cycle Counting • DC Cadence & Fill Rate • Stock Turns • Opex & Labor Modeling • Queue/Throughput Management • Visual Merchandising • Audit & Compliance (FSSAI, Fire, LP) • Vendor & Category Partnership • Team Hiring & Training

Experience

1. Retail Store Manager

   DMart - Avenue Supermarts Ltd

   Jun 2023 — Present

   I run a ₹150Cr+ big-box store like a predictable machine and a good place to work: shelves full before peak, queues short, waste contained, and people growing.What changed on my watch:Revenue on plan with a ₹150Cr+ run-rate; 9 straight quarters met or beat target.Opex:10.8% → 9.3% without starving the floor; improved billing throughput and labor mix.Shrink: 1.6% → 0.9% with risk zoning, BO hygiene, disciplined returns, and eyes-on VM.Inventory Accuracy ~99.3%; Turns up to 16x after a true min–max reset and DC cadence realignment.Customer: Queue time -27%, NPS +16 to 79, basket +12%, ATV +₹350.Fresh that stays fresh: Availability ~97%, Dump: 12-18% through FEFO, display integrity, and weather/daypart ordering.Team health: 200+ associates, attrition down double-digits, 10+ promotions; bench ready for peak and backfill.Compliance that sticks: 99/100 audits, zero critical NCs across fire, LP, and FSSAI.Systems I built:Peak Playbook: by 3 pm, trolleys, tills, and replenishment are staged; last-hour freeze prevents chaos.Red List: the 30+ SKUs most likely to lose money-counted/faced before peak; owner signs off.One-Page P&L: a weekly sheet every TL can read; line-item levers mapped to actions.BO Visibility Wall: accuracy, variances, returns, and ageing in one view-no data theater.Cross-Train Matrix: backup cashiers and fresh/staples swaps to smooth absences and spikes.Incident→ Insight Loop: every miss logged with a fix; next huddle starts with learnings, not blame.Wins (that made loud results):Queues: Mapped true peak windows, re-timed replenishment, opened shadow tills.Result-27% wait, calmer store, happier cashiers.Shrink: Moved high-risk SKUs into line-of-sight VM, tightened returns, and ran 15-minute micro-counts daily.Result:<1% shrink without policing customers.Fresh: Introduced color-coded FEFO and temperature checks that trigger immediate action.Result: availability ~97%, dump down and visibly better displays.

Education

• Manipal University Jaipur

  Bachelor of Business Administration - BBA, Business Administration, Management and Operations