Muma Sinkala

Banker @Santander UK

England, GB

In this role I am responsible for: • Acting in accord with banking regulation by being aware of changes with HMRC and FCA, making customers aware of product changes daily. Also keeping abreast with the financial markets and protecting customer data and managing money. • Applying AML(Anti Money Laundering) standard to procedure, by use of systems such as the ID scanner, doing several courses on anti-bribery, risk and KYC throughout the year. Eliminating the risk of fake ID’s. Checking and applying customer transactions are legitimate and not impacting the organisation.• Continuously engaging clients and shareholders at different levels, whilst adapting to their needs. Through risk analysis and market and product awareness.• Identifying, accessing and managing risk and client expectations, in exceptional circumstances, and fostering continuous strong relationships• Training new starters in the similar role on how to use the systems and how to respond in different situations.

University of Hertfordshire

Accounting and Finance (Ba Hons), Accounting and Finance