Saurabh Mullick

About Saurabh Mullick

With over a decade years of deep-rooted experience in the Financial Inclusion space, I bring deep expertise in technology leadership, solution architecture, and platform integration across banking ecosystems. I currently serve as Head of Engineering, driving innovation and system scalability across our product and infrastructure landscape.Previously, I led the Customer Experience division, where I spearheaded the complete automation of grievance management. By implementing Zoho Desk, OCR-based issue identification, and real-time triaging, we reduced response TAT from hours to under 5 minutes — significantly improving customer satisfaction and operational efficiency.In parallel, I headed our DevOps transformation, automating the release cycle and optimizing our infrastructure to reduce cloud and hosting costs, while increasing deployment frequency and system reliability.Throughout my career, I’ve spearheaded system design, complex integrations with core banking systems, payment gateways, and a diverse range of third-party service providers, ensuring seamless interoperability and compliance with international standards. I bring a pragmatic, innovation-driven approach to engineering leadership—bridging business goals with technology strategies, and fostering cross-functional collaboration across global teams.I’m passionate about shaping digital transformation in financial services, driving engineering excellence, and creating platforms that deliver measurable impact. Whether it’s building robust architecture, optimizing DevSecOps pipelines, or navigating regulatory landscapes, I bring both strategic vision and hands-on execution.

Experience

1. Head of Engineering Department

   Eko

   May 2024 — Present · Gurugram, IN

   As Head of Engineering, I drive the organization’s end-to-end technology vision, architecture, and engineering execution, focusing on scalable systems for financial inclusion. I lead high-performing teams to deliver secure, compliant, and customer-centric solutions across platforms.Key Responsibilities & Achievements:1. Led engineering strategy across backend, frontend, QA, and DevOps with a strong focus on delivery velocity and resilience.2. Integrated AI-powered coding assistants and pair programming tools (e.g, GitHub Copilot, CodeWhisperer) to boost developer efficiency and reduce time-to-market.3. Automated code review and quality checks using AI-based static analysis tools, enhancing code reliability and team productivity.4. Architected and delivered seamless integrations with banking systems, national ID platforms, and third-party services.5. Spearheaded infrastructure cost optimization through DevOps automation, containerization, and cloud-native practices.6. Ensured full compliance with RBI guidelines, PCI-DSS, ISO 27001, MASV, and OWASP standards via security-first development practices.

Skills

• Hibernate
• Software Development
• Servlets
• Java Enterprise Edition
• Struts
• Java
• Operating Systems
• Design Patterns
• Jsp
• Xml
• Web Services
• Core Java
• Javascript
• Dwr
• Html
• Activemq
• Pl/Sql
• Oracle
• Requirements Analysis