Celine Muller
Operations Manager @It Venture
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WORK HISTORY
Operations Manager @It Venture
London, GB
EDUCATION
Technikon Natal, Durban (South Africa)
Master’s Degree, Marketing
Trailhead by Salesforce
Salesforce Administration
Rennes School of Business
Master’s Degree, Business, Management, Marketing, and Related Support Services
Lycée Alain Chartier, Bayeux (France)
Baccalauréat "A1", Maths and Literature
The Open University Business School
Bachelor’s Degree, International Business
SKILLS
ABOUT CELINE MULLER
Head of Operations with a strong track record of helping SMEs scale up efficiently and sustainably. Specialised in transforming and streamlining operations, executing strategic plans, and turning ideas and vision into tangible results that drive measurable business growth.Focused on bringing structure to chaos – ensuring operational effectiveness, optimising processes and procedures, and delivering strategic insights to leadership teams. EXPERIENCED across the full OPERATIONS function:• HR & People: Recruitment, on/off-boarding, training, People & Culture, talent management, retention• Accounting & Finance• Strategic planning & Execution: PMO, project delivery, goal alignment• IT & Asset Management• Compliance: ISO 27001, data governance, due diligence, policies• Supplier & vendor management: Procurement, contracts, relationship management• Sales, Marketing & Account Management• Events management• Office managementKEY STRENGTHS:• Strategic thinker with a versatile, hands-on, and methodical approach• Proactive and autonomous, with a strong focus on outcomes and delivery• Agile mindset, driven by continuous learning and process improvement• Analytical and tech savvy, with strong business acumen and commercial awareness• Bilingual (French/English) with excellent communication and active listening skills• Comfortable liaising with both technical and business stakeholders at all levelsSPECIALTIES: • Operational excellence | Process optimisation | Continuous improvement• Strategic Planning & Execution | Business Growth & Scalability | Goal setting | KPI management • Project Management & Governance | Agile & Scrum methodologies | Change management
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