Mukul Khanna

Chief Operating Officer | New Tech Enthusiast

Role
Chief Operating Officer at Officially Ethos
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

About Mukul Khanna

I thrive on challenging conventions and building what’s next—driven by a mindset that blends innovation with disciplined execution. Across telecom, e-commerce, and now luxury retail, my career has been defined by scaling businesses, leading P & Ls, and unlocking growth through strategy, structure, and technology.COO at Ethos WatchesCurrently leading operations at Ethos, India’s largest and only listed luxury watch retailer, I’m focused on expanding the luxury ecosystem—across timepieces, jewellery, and lifestyle—by harnessing the immense potential of the Indian consumer market. With a sharp focus on scaling operations and instituting long-term growth enablers, I’m building systems and processes to sustain high performance in a fast-evolving, aspirational segment.Leadership at Vi (Vodafone Idea)Led P&L for one of the largest telecom circles, driving distribution, cost efficiencies, and profitability using Six Sigma rigor. Later, as EVP Marketing, I launched Vi\'s pioneering OTT entertainment play, forging digital-first partnerships and steering Vi through a period of digital transformation.Vision & OpportunitiesI see the convergence of AI, blockchain, and 5G as a seismic force across industries—including luxury. I’m open to independent directorship roles with forward-looking organizations built on sound governance and bold ambition.

Experience

  1. Chief Operating Officer

    Officially Ethos

    May 2024 — Present · Gurugram, IN

Education

  • Indian Institute of Management, Lucknow

    Management Development Program

  • INSEAD

    Telecom Strategy & Marketing

  • Panjab University

    M Sc

  • SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

    Master of Business Administration - MBA

Skills

  • Mis
  • Key Account Management
  • Segmentation
  • Marketing Management
  • Channel Partners
  • Customer Insight
  • Sales
  • Vendor Management
  • Pre-Sales
  • Marketing
  • Bss
  • Speech
  • Mobile Devices
  • Channel Sales
  • Customer Retention
  • Customer Service
  • Product Marketing
  • Market Research
  • 3g
  • Competitive Analysis
  • Telecommunications
  • Product Development
  • Start-Ups
  • Customer Lifecycle Management
  • Mergers & Acquisitions
  • Business Development
  • Customer Satisfaction
  • New Business Development
  • Strategy
  • Analytics
  • Business Strategy
  • Brand Management
  • Crm
  • Marketing Strategy
  • Service Delivery
  • Business Analysis
  • Vas
  • Gsm
  • Product Management
  • Team Management

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Mukul Khanna — Chief Operating Officer at Officially Ethos in Gurugram, HR, IN | Unifers