Mukul Thakur

WORK HISTORY

EDUCATION

SKILLS

ABOUT MUKUL THAKUR

I am an Industry certified leader with an overall experience of more than 13 years.• Over the years, spanning various roles, I have been responsible for designing and implementing strategies and action plans aimed at enhancing client engagement throughout business service processes while leading operational business changes.• I possess strong analytical thinking to quickly evaluate current process models and develop a deep understanding of products, services, and business priorities. • I have further optimized processes for continuous improvement ensuring ontime, budget conscious service delivery, all of this in a fast -paced operational environment.• I have worked with cross-functional teams across the organization, using datadriven insights, together with a people minded perspective to organize workloads.• I am also enthusiastic about building a team and maintaining team engagement and efficiency across a range of processes.• Additionally, technically skilled with experience in client and enterprise products including cloud environmentsFeel free to connect via LinkedIn or contact me directly at m••••••••@gmail.com.Skills:Customer Service Management| Software Project Management| Contact Centres| Team Management and building| Enterprise Software| Management| Requirements Analysis| Customer Experience| Business Analysis| Project Management|Digital Enablement and transformation| Software Development| IT Strategy management| Enterprise Architecture |Amazon Web Services (AWS)|Sales| Vendor Management| Account Management| Leadership| Agile Methodologies| Software Development Life Cycle (SDLC)|Cloud Computing| Teamwork |Customer Success| Team Building| Inventory Management |Customer Service| Retail |Strategy Integration