Mukul Singh

About Mukul Singh

Mukul SinghSuper Plastronic Private Limited (Sep 2019 - Jan 2021):Embarked on my professional journey as an Executive at Super Plastronic Private Limited, where I spearheaded outbound calls to curate product ratings and reviews. The responsibilities extended to managing the chat portal for distinguished brands like Thomson & Kodak and handling a spectrum of inbound customer support calls.Fixit Auto Private Limited (Jan 2021 - Feb 2025):Transitioning to Fixit Auto Private Limited, my role evolved to encompass inbound service calls, outbound sales calls, and Post Service Follow-Up (PSF) calls. On the digital front, I managed the company\'s chat portal and WhatsApp communications. Contributing to the growth of the team, I took on the role of mentoring and training new hires, elevating overall team efficiency and performance.Leadership and Training:At Fixit Auto, I had the privilege of mentoring and training new team members. This involved imparting in-depth product knowledge and refining sales processes, leading to a tangible enhancement in team performance.Sensorise mobility solutions ( March 25 - present) At Loconav Sensorise Mobility, a leader in advanced GPS tracking solutions, my responsibility lies in handling and resolving customer complaints with the highest standards of confidentiality and precision. By ensuring seamless issue resolution, I contribute to strengthening client trust, operational excellence, and the company’s reputation in the mobility technology sector.Skill Set:Communication: Proficient in articulating thoughts and information effectively.Leadership: Demonstrated leadership capabilities through training initiatives.Active Listening: Adept at grasping customer needs and concerns.Negotiation: Skilled in negotiating terms for sales and conflict resolution.Empathy: Exhibited a high degree of empathy in addressing customer issues.With over 5 years of experience spanning consumer electronics, automobile services, and mobility technology, I have built expertise in customer support, sales communication, digital engagement, and team leadership. My journey began with managing product reviews, chat portals, and customer calls for global brands, progressed into handling inbound/outbound service calls, post-service follow-ups, and training new hires, and has now advanced to ensuring confidential, precise complaint resolution in the GPS mobility sector. Across every role, I have consistently contributed to enhancing customer satisfaction, strengthening client trust, and driving operational excellence.

Experience

1. Senior Operations Executive

   Sensorise Mobility Solutions

   Mar 2025 — Present · Gurugram, IN

   At Loconav Sensorise Mobility, a leader in advanced GPS tracking solutions, my responsibility lies in handling and resolving customer complaints with the highest standards of confidentiality and precision. By ensuring seamless issue resolution, I contribute to strengthening client trust, operational excellence, and the company’s reputation in the mobility technology sector.

Education

• Industrial Training Institute New Delhi

  Mechanical Auto body Repair

  2018 — 2019

• Delhi University

  Bachelor of Arts - BA

  2017 — 2020