Mukul Sharma
Experienced System Administrator | Virtualization Specialist | Expertise in VMware, Azure, and Active Directory
- Role
- Technicial Helpdesk Administrator at SourceMash
- Location
- Ambala, IN
- LinkedIn followers
- 500 followers
About Mukul Sharma
I am a dedicated technical professional with a diverse background in IT support, systems…
Experience
Technicial Helpdesk Administrator
May 2024 — Present · Mohali district, IN
Technical Support for Commercial Customers:Addressed and resolved technical queries from commercial customers, specializing in areas such as AS400, Active Directory, Azure, Jira, BIOS, BSOD, and printer malfunctions.Collaborated with on-location technicians to facilitate the setup of operating systems on customers\' PCs.Conducted remote troubleshooting sessions, providing efficient solutions to technical issues via remote desktop support.Documentation and Checklist Management:Oversaw the creation and management of daily, weekly, and monthly checklists to ensure all systems and processes functioned correctly.Maintained accurate and up-to-date documentation of IT procedures, configurations, and troubleshooting steps.Verified that all backup processes were executed as per the checklist, ensuring data integrity and availability.Backup Management:Managed the backup tape process, ensuring data integrity through regular backups and secure storage.Performed routine checks on backup systems and processes to confirm their proper operation.Assurance and Compliance:Conducted regular audits to ensure that technical support services met quality standards and complied with clients\' requirements. Collaborated with cross-functional teams to implement process improvements based on client\'s feedback and industry best practices.
Education
S S Little Angel Convent School
High School Diploma
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