Mukul Medakkar
Director Project Management | Delivering Customer-Centric Solutions
- Role
- Director at Brightstar Lottery
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mukul Medakkar
As Director at Brightstar Lottery, I am responsible for the Asia Pacific lottery solutions portfolio, driving operational excellence and ensuring customer-centric delivery. By leveraging my Project Management Professional (PMP) and Agile certifications, I manage pre-sales, business development, demand planning, delivery project management, and customer satisfaction. With extensive experience in enterprise software and portfolio management, I focus on aligning delivery outcomes with business goals while optimizing financial performance. I work closely with cross-functional teams to identify risks, implement mitigation strategies, and enhance team productivity, ensuring high service quality and long-term success.Driving Strategic Execution | Asia Pacific Lottery Solutions | PMP | Service Delivery | Customer Lifecycle Excellence
Experience
Director
May 2022 — Present · Hyderabad, IN
Ex-Gramener, Ex-MartjackA “Change Agent” working across the organization to bring client centric culture.Communicate at the C-level and build meaningful internal and external relationships in both the technology and business organizationsI lead portfolio management of lottery solutions for Asia Pacific. I am accountable for all customer deliveries and support, including pre-sales, business development, demand planning and management, costing accuracy, delivery project management, production management, and customer satisfaction.Operations Excellence:Identify training needs of the team. Plan and execute a structured approach to enhance the skill level and productivity levels of the team.Lead the team to improve the key financial parameters like utilization, change request, and forecast.Build and lead a cadence around identifying risks and building plans around mitigation, interacting with clients as well as internal stakeholders to set expectations with no surprises.Delivery Excellence:Deliver projects and client engagement to drive on-time delivery, project profitability, quality, and customer satisfaction.Continuously improve on the processes, governance, and quality of software delivery. I ensure all processes and procedures, both internal to the team and interaction with other teams, are followed.
Education
Dr.Babasaheb Ambedkar Technological University, Lonere - Raigad
Bachelor of Technology - BTech, Computer Engineering
1998 — 2002
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