Mukul Angane

About Mukul Angane

A seasoned Customer Success Expert with 5+ years of experience handling live chats, emails, and calls for global clients. Recognized as a Top Sales Performer for four consecutive months in 2021.Skilled in reviewing products and analyzing market trends, with a strong interest in collaborating with brands for promotions.Experienced in using CRM systems and collaborating cross-functionally to elevate customer experience. Proven track record in driving revenue growth, improving customer retention, and delivering technical support.Certified in Customer Service, System Administration, Service Desk, and Database Engineering. Ex-Tech Mahindra.

Experience

1. Operations Customer Expert

   TP

   Sep 2025 — Present · Mumbai, IN

   Provided end-to-end customer support for InComm Payments products, resolving queries related to prepaid cards, digital payments, and transactions via calls-Handled customer concerns with accuracy and empathy while ensuring compliance with company policies and security standards-Diagnosed and resolved payment-related issues efficiently, reducing escalations and improving first-contact resolution-Maintained detailed case documentation and consistently met quality, productivity, and customer satisfaction benchmarks.

Education

• Amity University Online

  Bachelor of Computer Applications - BCA, Data Modeling/Warehousing and Database Administration

• Wesleyan University

  Social Psychology

• Don Bosco High School - India

  SSC, 10th

• Yale University

  Psychology

• IE University

  Market Research and Consumer Behavior

• Michigan State University

  Journalism

• Thadomal Shahani Centre For Management

  Professional Diploma in Event Management, Meeting and Event Planning

• Wesleyan University

  Introduction to Abnormal Psychology

• DG Ruparel College of Arts, Science and Commerce

  HSC 12th Commerce , Business/Commerce, General