Mukthar Ahamed
Reefer Desk - Global Monitoring at MSC-Mediterranean Shipping Company
- Role
- Senior Coordinator at Hapag-Lloyd AG
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Mukthar Ahamed
Dedicated professional with 5.4 years of experience spanning logistics and banking sectors. Expertise in import and export documentation, Global Reefer container monitoring (24/7), and delivering superior customer service within MSC Mediterranean Shipping and Hapag-Lloyd. Former Process Associate at Origin ITFS Private Limited, managing end-to-end cheque processing with precision, and a strong focus on accuracy. Known for exceptional multitasking, problem-solving abilities, and a commitment to achieving results in fast-paced, high-pressure environments.
Experience
Senior Coordinator
Jun 2023 — Present · Chennai, IN
Spain & Portugal imports process handling-Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd-Develops an in-depth understanding of HL CS & Sales Blueprint structure, Export & Import processes, Invoicing, EDI and Reporting requirements. Possesses good knowledge of HL online products, value added services & premium services that may be offered for additional price / volume commitment-Resolve repetitive process issues as defined by CS SV teams / QSC or raised during QBR\'s with customer, that may require a change in customers\' behaviour or HL process handling (i.e. not pertaining to any specific issue with a current shipment)-Participate in F2F meetings with customers together with sales execution colleagues as required to assess customer complaints / repetitive issues-Proactively analyze case and phone statistics to identify opportunities of improvement, both from customer / HL side-Together with Sales and Digital Managers, coordinate the on boarding process for new customers1. Explains Sales & Customer Service setup, dial in numbers for issue resolution, one mailbox for case resolution etc.2. Explain HL Standard product and our commitment on Quality Promises3. Tools promotion, training and on boarding (together with Digital Manager)4. OBL Printing on boarding and setup (together with Digital Manager)-Support Sales teams as required regarding clarifications on Quality Promises and customer commitments-Performs root-cause analysis of repetitive problems / deviations to agreed processes and propose actions to improve and/or close gaps-Participate in cross-functional Area meetings, with the aim of improving service levels towards our customers and interaction with other HL -Be the point of entry for all customs related matters for internal and external parties.
Education
Madras University
Bachelor of Arts, Tourism and Travel Services Management
2017 — 2020
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