Muktesh Shukla

About Muktesh Shukla

With 20+ years of progressive experience in Product and Process Management, Agile Deployment, SCRUM Delivery, Strategy Consulting, change management, robotic process automation (RPA), business transformation, operational excellence, analytics, and project & program management, I bring a comprehensive and global perspective to driving impactful organizational change. My career is supported by a rich portfolio of certifications and credentials, including:A) Artificial Intelligence, Machine Learning & NLP Expert (Linkedin)B) Certified Financial Analyst (Udemy)C) Program Management Expert (LinkedIn)D) Certified SCRUM Professional & Agile Leader (IIBA)E) Agile Product Owner (IIBA)F) Lean Advanced Practitioner (British Quality Foundation – BT Sponsored)G) Design Thinking Expert (University of Virginia Darden School of Business)H) Lean Six Sigma Master Black Belt & Black Belt (TQMI – Motorola University, AIQM – ASCB Europe)I) UiPath Automation ExpertJ) Change, Project & Operations Management (Alison, Ireland)K) Lean Six Sigma Green & Yellow Belt (Bank of America)I have spent over a decade working onsite across Continental Europe, the Americas, Benelux, Middle East, APAC, Caribbean, Africa, the UK, and even high-seas projects beyond national jurisdiction. I have successfully led multi-functional, cross-cultural teams and delivered complex transformation initiatives at the CXO level across sectors such as Telecom, Banking, Financial Services, Utilities, Travel, Mortgages, Insurance, Hospitality, Government, Public Sector, Civil Administration, Government Services, Healthcare, Hospitality, Real Estate and Investment Banking—including work with Her Majesty’s Prisons.My core competencies include:1) Target Operating Model (TOM) Design2) Process Analysis & Opportunity Identification3) Metrics Development & Reporting4) Process Data Modeling & MIS Automation5) Business Process Management Systems (BPMS)6) Robotic Process Automation (RPA) & AI/ML-Enabled Automation7) Project, Program, and Vendor Management8) Organizational & Customer Change Management9) Design & Optimization of Delivery and Fulfillment CentersPassionate about leveraging technology and lean methodologies to optimize businesses and processes while delivering measurable and quantifiable results. Always eager to connect, learn, and collaborate with professionals and organizations driving innovation, growth and transformation.

Experience

1. Lead

   BT Group

   Jan 2022 — Present · Gurugram, IN

Education

• Asean Online Education AOE

  Diploma in Change Management

  2016 — 2016

• University of Virginia Darden School of Business

  Design Thinking

  2020 — 2021

• Institute of Management Technology, Ghaziabad

  General Management Diploma, Customer Service Management

  2013 — 2013

• Asean Online Education AOE

  Diploma in Business Process Management

  2016 — 2016

• Asean Online Education AOE

  Diploma in Project Management

  2016 — 2016

• Kanpur University, India

  Bachelor of Commerce (BCom)

  2002 — 2005

Skills

• Process Excellence
• Organizational Development
• Business Process Mapping
• Analytics
• Lean Transformation
• Outsourcing
• Black Belt
• Customer Relationship Management (Crm)
• Management
• Business Process Improvement
• Lean Manufacturing
• Analysis
• Transition Management
• Six Sigma
• Process Consulting
• Vendor Management
• Change Management
• Business Transformation
• Crm
• Offshoring
• Bpo
• Training
• Quality Management
• Re-Engineering
• Operational Excellence
• Leadership
• Business Process Re-Engineering
• Business Process Outsourcing (Bpo)