Mukta Dosh
Notice Period Active ⏳ Customer Support Analyst | BT Group | Driving Customer Satisfaction with SLA Reporting & PMO Skills
- Role
- Customer Service Representative at BT Group
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Mukta Dosh
Detail-oriented and result driven accounting professional in managing accounts payable…
Experience
Customer Service Representative
Aug 2023 — Present · Kolkata, IN
Proactively addressed customer inquiries, concerns, and complaints in a courteous manner. Develop a deep understanding of products or services to provide accurate information. Document all customer interactions and resolutions accurately in the CRM system. Contributed to the improvement of customer support processes. Managing customer account information, including personal details, service preferences etc. Upselling or cross-selling additional BT services or products that may benefit the customer. Coordinating with other departments or teams to ensure a seamless service experience.
Education
BBMK University
Bachelor of Commerce - BCom
Binod Bihari Mahato Koylanchal University
Bachelor of Commerce - BCom
2019 — 2022
Carmel School dhanbad
12
2018 — 2019
BBMK University
Bachelor of Commerce - BCom
2019 — 2022
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