Mukhtar Koppal
Expert in Retail operations & Customer experience
- Role
- Regional Manager Sales and Operations at Lenskart.com
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mukhtar Koppal
Passionate about bridging technology and user experience for world class customer service and luxury treatment for each customer, with my expertise in people management and serve to sell skills, also enjoy working with a team of problem solvers to practice out of box solutions.A dynamic professional with 18 Years of experience in Channel Management, D2C Sales, Retail Store Operations, COCO & FOFO, Demand management, supply planning having Qualified MBA (Marketing). Exposure into handling various functions including Retail operations, customer service, sales and marketing, An effective communicator with excellent Problem solving & relationship building, interpersonal & Soft skills#Retail Manager#Regional Manager#customer Success Manager#Inside sales Head#Sales Manager#Retail Operations Manager#City Demand Head#City Manager#Zonal Sales Manager#Area sales Manager I can be directly contacted on +91••••••••47
Experience
Regional Manager Sales and Operations
Jul 2023 — Present · Hyderabad, IN
Building Lenskart Home Try On category in Telangana & tamilnadu.Handling profit centre at Hyderabad with major KPIs Demand forecasting to Ensure sufficient supply against demand, Heading team of 150+ powerful people,Ensuring Area manager, Optometrist and training team and Ground Refractionist is aligned to their role and responsibilities, Assuring world class customer service with 90+NPS, Driving Appointment to sales conversion above 80% with the ATV of 5k.Hiring, training, training, zero attrition
Education
MOULANA AZAD COLLEGE OF EDUCATION, MAHABUBNAGAR
Bachelor of Arts (B.A.)
Dr. C. V. Raman University, Kota Bilaspur
Master of Business Administration (MBA)
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